INFORMATION ON DELIVERY
Shipments will be made by courier BARTOLINI - SDA - CRONO INTERNAZIONALE - DHL.
The shipment is made in anonymous and confidential way.
Delivery will be shipped within 3 working days after dispatch in the zone Italy.
For other areas it varies depending on the country of destination.
The rates listed below relate to the area in Italy and Europe and World.
The cost of delivery varies depending on the amount purchased.
The rates below relate to Italy and various European areas and delivery is free of charge for amounts exceeding € 2,000 only for zone Italy and Citta' del Vaticano.
For amounts from € 10.00 to € 2,000.00 the cost of shipping is:
€ 9 Italy and Vatican
€ 18 Austria, Belgium, Germany, Netherlands.
€ 23 France, Monaco, Lichtenstein, Czech Republic, Romania, Slovakia, Spain.
€ 27 UK, Denmark, Bosnia and Herzegovina, Luxembourg, Croatia, Montenegro, Poland, Portugal, Serbia, Slovenia, Sweden, Hungary.
€ 32 Norway, Bulgaria, Estonia, Finland, Greece, Ireland, Iceland, Latvia, Lithuania.
€ 49,00 Switzerland.
€ 89.00 Malta, Albania, Saudi Arabia, Bahrain, United Arab Emirates, Georgia, India, Oman, Jordan, Lebanon, Qatar, Bahrain, Belarus, Lebanon, Jordan.
€ 110.00 Singapore, Japan, Indonesia, Brunei, Malaysia.
€ 79,00 United States - Canada.
€ 99.00 China, Russia, Honk Kong.
€ 110.00 Argentina, Brazil, Uruguay, Paraguay, Chile, Mexico, Peru, Colombia, Cuba, Ecuador
€ 80,00 Azerbaijan, Kazakhstan, Kyrgyzstan, Macedonia, Moldova, Turkey, Cyprus.
€ 110.00 Australia, New Zealand.
€ 99.00 South Africa, Tunisia, Morocco.
To improve the efficiency of service delivery and to avoid unforeseen problems, you must get the client to provide a contact telephone number to the carrier.
For shipments to destinations outside the list, contact customer service to verify the availability of the service delivery.
Le Creuset products can be ordered and purchased from Italy, all of Europe, Switzerland, Lichtenstein, Iceland, the United Kingdom and Norway. It will not be possible to purchase and ship any Le Creuset brand products from countries outside these countries. Consequently, for all Le Creuset brand products, it will not be possible to purchase and ship to non-EU countries apart from these countries.
Right of withdrawal
In online shopping and in all other contracts concluded at a distance there is a right of withdrawal for the consumer.
The consumer may cancel the order within ten working days from delivery of the goods.
The notice of withdrawal must be received by email or by registered mail at our registered office. The return of the product is only possible before the use. The product must be unopened, in its original packaging.
We reserve the right to refuse a refund if the norm is not respected.
Within 10 days from our receipt of the goods, we will re-credit the amount paid for the returned goods, excluding shipping costs that, by law, are not refundable.
Refund will be made with the same method of payment used at the time of the order.